My Account Terms and Conditions
Introduction
The My Account website / app allows tenants and leaseholders to access our services at their convenience, with the aim of improving business processes and reducing costs. The My Account website allows registered users to:
- View your details and those of the other members of your household
- View accounts and account transactions
- Print account statements
- Make payments
- Report repairs and select appointments
- Manage upcoming appointments
- Send and receive communications
Your Use of this Site
- By using this site you agree to provide accurate, complete and up to date details about yourself
- You must not use this website/app in any way that causes damage or in any way that is illegal or fraudulent.
- You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account. You should not share your password with any third party and ensure the personal information we hold about you is secure by logging out of the My Account website when you are not using it. We cannot be held liable for any loss or damage arising if you fail to comply with this.
- Links to third party websites are provided solely for your convenience. We cannot be held responsible for their availability, content or accuracy.
- If you feel any information held about you is inaccurate or you have difficulty accessing the site please contact us.
- You are responsible for all of your actions while using the website
- You are aware that all actions performed via this website are recorded for audit and security purposes.
Delivery of goods
Payments made through the My Account website are credited to customer accounts to pay for services relating to your current or former tenancy/lease, no physical goods can be purchased through this site.